Frequently Asked Questions

Answers

Why is the minimum project duration 4 hours per project?

The nature of small projects (<4 hours) is that there is a lot of overhead time required to complete them. While a project may only require 2 hours of actual work, the correspondence about the project and revisions can increase this twofold without being immediately obvious to the client. It can also be difficult to estimate the period of time required to complete a project -- in some cases what is originally thought to be a simple modification can end up taking a significantly longer amount of time than initially agreed to with the client. A minimum of 4 hours billed per project insures that no matter the overhead required for a small project, the time spent on the project is adequately compensated.


I've had a template made, can you provide additional modifications on an ad hoc basis?

Definitely, it's understandable that your needs may change with time or you might want help with putting your content into the template produced for you. Simply enquire and let us know your requirements and a quick estimate can be provided for you. The 4 hour minimum project duration does not apply to this as we stand by our work!


Can you typeset documents in languages besides English?

LaTeX Typesetting will only typeset documents in English. However, if you have an existing LaTeX document in another language that you wish to modify, this modification can be done regardless of the content in the document.


How is payment to be made?

The preferred method of payment for all contracts is via PayPal invoice. This provides a safe and simple environment for payment with the added bonus of invoices for tax purposes. For clients within Australia or New Zealand, payment can be arranged via bank transfer. For large projects regardless of locale, alternative payment types can be arranged if required.


Why does payment have to be made up front, either in whole or in part?

The services provided by LaTeX Typesetting often take significant amounts of time to complete. A deposit or complete payment up front from clients ensures that work carried out will not be abandoned without payment and therefore acts as an insurance policy for your intent to carry out your end of the transaction.


Can you provide me with a PDF invoice?

Yes, a PDF invoice can be provided on request. Please ask for this during your enquiry so it can be accounted for in your estimate.


Can you work on documents that have been created or are to be used with LyX, Sage, Scientific Workplace, etc?

Only LaTeX will be edited or created by LaTeX Typesetting (this includes XeLaTeX). This means that if you use another piece of software that uses LaTeX and you require modification of these documents, LaTeX Typesetting will only deal with the standard LaTeX parts of the document and ignore the rest. No support will be provided for these other software packages. The reason for this is that there are a multitude of programs that utilize LaTeX and becoming an expert on each one is very time consuming. Sticking with plain LaTeX allows a more efficient and rapid service.